Returns & Exchanges
At Quality Liquor Store, we strive for complete satisfaction with every bottle; however, due to legal regulations regarding alcohol sales, returns are generally limited to damaged or incorrect shipments. Please inspect your order upon delivery and contact our support team within 48 hours if any issues arise.
Report the Issue
Email our customer service team with your order number and clear photos of the damaged bottle or incorrect label within 2 days of receipt.
Await Authorization
Our team will review your claim to ensure it complies with state liquor laws and provide a Return Merchandise Authorization (RMA) number if approved.
Package Securely
Carefully repack the item in its original specialized spirits packaging to prevent further breakage during the return transit.
Receive Refund or Replacement
Once the returned item is received and inspected at our warehouse, we will issue a full refund to your original payment method or dispatch a replacement bottle.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing